Measuring the Quality of Student Support Services in Open Distance E-Learning

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dc.contributor.authorAberra, Tsige, GebreMeskel
dc.date.accessioned2024-03-26T07:36:39Z
dc.date.available2024-03-26T07:36:39Z
dc.date.issued2020-12-03
dc.description.abstractStudent support services are essential elements in the success of open distance e-learning. These services help students to become competent in achieving their goals. However, the level of the quality of services should be measured so that continuous improvements can be made, which in turn bring about sustainability of positive results. This article takes content validity as its focus in the development of an instrument. By exposing the instrument to 10 experts, items were refined in the form of deletions, additions, and the splitting of double-barrelled items. Experts ratings were analysed through the content validity index for each item, each dimension and the overall instrument. The content validity processes undertaken in this article have resulted in getting a 50-item 5-dimensional instrument. The use of content validity procedures is one of the most recommended methods in securing the validity of an instrument in terms of its involving appropriate items and dimensions.
dc.identifier.doihttps://doi.org/10.25159/UnisaRxiv/000002.v1
dc.identifier.urihttps://africarxiv.ubuntunet.net/handle/1/1424
dc.identifier.urihttps://doi.org/10.60763/africarxiv/1365
dc.identifier.urihttps://doi.org/10.60763/africarxiv/1365
dc.identifier.urihttps://doi.org/10.60763/africarxiv/1365
dc.language.isoen
dc.subjectcontent validity
dc.subjectstudent support
dc.subjectservice quality
dc.subjectODeL
dc.subjectEthiopia
dc.titleMeasuring the Quality of Student Support Services in Open Distance E-Learning

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