Developing Indicators To Measure Health Care Performance By Prof. Dr David Schwappach, Institute Of Social And Preventive Medicine (ISPM) University Of Bern

Abstract

To develop indicators to measure health care performance, it is important to: accept the pain of reduction a complex world to simple metrics; mind the consequences adaption to indicators may have; resist to make indicators overly complex; and choose sensitive-to-differences indicators and take a learning-oriented process.